Cancellation policy: Refunds, minus a 35% cancellation fee, will be issued for all cancellations received two weeks prior to the start of the course (30 days prior to event). No refunds or vouchers will be made thereafter. No shows are not refunded.
Inclement weather policy: In the event that NHPA has to postpone or reschedule the training conference, a voucher equivalent to the full price amount of what was paid for the conference, will be issued. If NHPA has to cancel the event with no postponement or reschedule date, a full refund will be given. Please be sure that NHPA has your up-to-date contact information (email/text/phone). Any weather cancellations or postponements will be made no later than three hours prior to an event. Should you have questions or concerns about whether an event may be changed due to weather, please check the NHPA website or call our office at (603) 415-0451.
Full attendance: is required to obtain CEs. No partial credit will be given. Click here for NHPA’s CE Attendance Policy.
Replacement Certificates: Please be aware that if a CE certificate from an NHPA event is lost, there will be a $15 fee for replacement. NHPA members will be granted one replacement certificate per year at no cost.
Click here for NHPA’s Grievance Policy.